Creating and Managing Your Account
Overview
Your Social Cascade account is created the first time you sign in, either from a team invite or by signing up at app.socialcascade.co. There's no password to set. See Logging In to Social Cascade (No Password Needed).
You manage your account, your organization and your team from one page: Account Settings.
How to Open Account Settings
- Click your avatar in the top-right corner.
- Choose Account Settings.
The page has three parts:
- Left menu: Account (this page), then Billing, Brand Kit, Posters, Best Practices, Notifications and other pages. Which items you see depends on your role and plan.
- Left column: your profile card, Appearance, and Organization Settings.
- Right column: settings for your team (clinic).
Your Profile
The profile card shows your name, your organization and your email address. You can't edit it in the app. To change your name or email, contact support@socialcascade.co.
Appearance
Under Appearance, choose System, Light or Dark. System follows your device setting. If your organization has set an Appearance lock, that choice applies to everyone.
Organization Settings
The Organization Settings card holds details shared by every team in your organization:
- Organization Name, Organization Address, Contact Phone and Website. Click the pencil icon on a field, make your change, and confirm it. Each field saves on its own; there is no Save button for the card. Team Admins and organization Owners and Managers can edit these.
- Appearance lock: Members choose, or force System, Light or Dark for everyone.
- The organization avatar. Organization Owners can upload a new one.
Your Team's Settings
The right column holds settings for the selected team. If your organization has more than one team and you're an organization Owner or Manager, pick the team from the menu at the top.
| Section | What it does | Learn more |
|---|---|---|
| Editorial Disclaimer | Edit your team's editorial disclaimer text, or click Revert to Default (Editors and Admins) | |
| Social Profiles | Connect Facebook, Instagram, TikTok and YouTube (Admins only) | Connecting Social Profiles |
| Post Frequency | Set how often and when posts go out | Customizing Post Frequency |
| Link In Bio | Name your Link in Bio page, then copy the link or download its QR code | Setting Up Your Link in Bio |
| Analytics Options | Choose Include only Social Cascade posts in analytics or Include all posts in analytics | Below |
| Weekly Digest Options | Pick the day your weekly digest email is sent | |
| Team Members | See who's on the team, change roles, and invite or remove people | Adding and Inviting Team Members |
| Scheduling | Turn the Strategy Plan calendar on or off (Admins on Pro, Premier and Enterprise) | Planning Your Month with the Strategy Calendar |
Analytics Options saves as soon as you pick an option. Only Admins can change it; everyone else sees "Only Admins can make changes here."
Troubleshooting
| Issue | Cause | Fix |
|---|---|---|
| A setting is greyed out | Your role can't change it | Ask a team Admin. See Team Roles in Social Cascade. |
| You don't see Billing in the left menu | Billing is for organization roles only | Ask your organization Owner. |
| You can't find another team's settings | The team menu appears only for organization Owners and Managers on multi-team organizations | Ask your organization Owner or Manager. |
FAQ
Q: How do I delete my account?
A: Email support@socialcascade.co from the address on your account.
Q: Where do I change my password?
A: Social Cascade doesn't use passwords. You sign in with Google or with an emailed sign-in link.