Troubleshooting Facebook Page Connectivity

Overview

Use this article when your Facebook Page doesn't appear while connecting it to Social Cascade, or when posts to the Page fail. For other platforms and general connection problems, start at Troubleshooting Connections.

Before You Start

In Social Cascade, you must be a team Admin. Only Admins see the + button beside Social Profiles in Account Settings.
On Facebook, the personal account you sign in with needs full control of the Page. Partial access (for example, content or messages only) can't connect the Page.

My Facebook Page Isn't Showing Up

Work through these checks, then connect again from Account Settings > Social Profiles > +.

Check your Page access. On Facebook, switch into your Page, open Settings, then Page setup > Page access. Under People with Facebook access, confirm your profile is listed with full control. See Meta's guide, Manage access to your Facebook Page.
Check the Page's age. A Page must be at least 7 days old before it can be connected.
Check where your access comes from. If your admin access is inherited from a parent Page or a business portfolio, rather than given to you on this Page, the Page can't be connected. Ask someone with full control to give you full control on the Page itself.
Tick every Page. When Facebook asks which Pages to allow, make sure your Page is ticked. If you connected before without it, open Facebook's Edit settings (or Edit previous settings) option in that dialog and tick it.
Use the right Facebook account. Make sure you're signed in to the personal Facebook account that manages the Page. A private (incognito) window helps you avoid an old sign-in.

If the Page still doesn't appear, remove the old connection on Facebook and connect again. See Troubleshooting Personal Account Changes and Permissions and Reconnecting or Relinking Your Unlinked Facebook, Instagram, TikTok, or YouTube Account.

I Lost Access to My Page

See How to Regain Access to Your Facebook Page. Once you have full control again, reconnect the Page in Social Cascade, because the connection belongs to the person who linked it.

My Posts Are Failing on Facebook

Issue	Cause	Fix
"Your Facebook account has a restriction that prevents posting."	Meta restricted the Facebook account that connected the Page.	In Facebook, go to Profile > Help > Account Status, or open Account Quality. Resolve or appeal, then reschedule the post.
Posts stopped after a password or two-factor change	Facebook ended the connection.	Reconnect the Page in Social Cascade. See Reconnecting or Relinking Your Unlinked Facebook, Instagram, TikTok, or YouTube Account.
Posts stopped after someone's access changed	The person who connected the Page no longer has full control.	Someone with full control reconnects the Page in Social Cascade.
The Page was unpublished or restricted	The Page broke Facebook's rules.	Check the Page's status in Facebook's account status or support area and follow Meta's steps to appeal. See Why would my Facebook Page be taken down or have limits placed on it?
One post fails but others work	The text, image or link was flagged under Meta's Community Standards.	Rewrite the post or replace the image or link.
The profile disappeared from Social Cascade	Posts kept failing for 24 hours, so Social Cascade paused the profile.	See Why Your Social Account Was Automatically Disconnected.

Still stuck? Email support@socialcascade.co with your Page name, a screenshot of any error and the steps you've tried.