Troubleshooting the Teleprompter App
Overview
Quick fixes for common issues in Teleprompter by Social Cascade, on both the mobile app and the web teleprompter. For sign-in problems, also read Logging In with Email and a One-Time Code. For web-specific setup, see Recording from Your Browser.
Before You Start
- Update to the latest app version from the App Store or Google Play.
- Confirm Wi-Fi or cellular data is working in other apps.
Common fixes
| Issue | Cause | Fix |
|---|---|---|
| Update Required blocking screen | App below minimum version | Tap Update Now to open the store and install the update. |
| Camera or mic not working | OS permissions | iOS: Settings > Teleprompter. Android: Settings > Apps > Teleprompter > Permissions. |
| Can’t post / upload fails | Network, storage, or server | Retry on stable Wi-Fi; free device storage; force-close and reopen. |
| App feels offline | No connectivity | Reconnect; pull to refresh on My Scripts. |
| Crash or freeze on record | Low memory or camera conflict | Close other camera apps; restart the phone; update iOS/Android. |
| Web: Camera not detected | Browser blocked permissions | Click the camera icon in your browser address bar and allow access. Reload the page. Chrome, Edge, and Firefox are recommended. |
| Web: “Web recording requires Pro” | Base plan | Upgrade to Pro or Premier, or continue using the mobile app. |
| Web: Recording stops at 3 minutes | Maximum duration limit | By design. Plan your script for under 3 minutes. |
How to contact support
- From My Scripts, open the menu (⋯).
- Tap Help & Support, or open About and use Help & Support there.
- Email support@socialcascade.co if you cannot access the menu.
FAQ
Q: Where are legal policies?
A: In About → Legal (Privacy, Terms, License, Copyright).