Team Roles in Social Cascade
Overview
Social Cascade uses team roles so the right people can create content, publish to social channels, or view performance without full publishing access. Your role is set per team — the same person can be an Admin on one team and a Viewer on another.
This article covers role permissions for both the web app (app.socialcascade.co) and the Teleprompter mobile app.
Before You Start
- Sign in with the email that was invited to your organization’s Social Cascade team.
- If you belong to more than one team, select the correct team before working (in the web app header or in the Teleprompter app).
- Only a team Admin can change your role. Ask an Admin or go to team settings in the web app.
Team Roles
Every team member has one of three roles:
| Role | Summary |
|---|---|
| Admin | Full team control — connect social profiles, manage team members and roles, configure settings, reply to inbox messages, and everything Editors can do. |
| Editor | Create, schedule, and publish content — manage the content library, upload media, edit post frequency, follow/subscribe to streams, and configure weekly digest settings. |
| Viewer | Read-only access — view the calendar, scheduled posts, analytics, inbox comments, and streams. Cannot create, publish, or modify content. |
Note: The Teleprompter mobile app sometimes labels the Viewer role as “Member.” These are the same role — the permissions are identical.
Web App: Detailed Permissions
The table below shows what each role can do in the Social Cascade web app.
Content & Publishing
| Action | Admin | Editor | Viewer |
|---|---|---|---|
| View calendar and scheduled posts | ✓ | ✓ | ✓ |
| Create and schedule posts | ✓ | ✓ | |
| Edit or reschedule posts | ✓ | ✓ | |
| Delete posts | ✓ | ✓ | |
| Manage the content library | ✓ | ✓ | |
| Upload media (images, videos) | ✓ | ✓ | |
| Edit post frequency schedule | ✓ | ✓ | |
| Configure weekly digest | ✓ | ✓ |
Streams
| Action | Admin | Editor | Viewer |
|---|---|---|---|
| Browse and search streams | ✓ | ✓ | ✓ |
| Follow organizations / subscribe to topics | ✓ | ✓ |
Analytics & Inbox
| Action | Admin | Editor | Viewer |
|---|---|---|---|
| View analytics and follower trends | ✓ | ✓ | ✓ |
| Change analytics display options | ✓ | ||
| View inbox comments and reviews | ✓ | ✓ | ✓ |
| Reply to comments, delete comments, manage inbox rules | ✓ |
Team & Settings
| Action | Admin | Editor | Viewer |
|---|---|---|---|
| Connect or remove social profiles | ✓ | ||
| Edit team details (name, avatar, etc.) | ✓ | ||
| Manage Link in Bio page | ✓ | ||
| Invite or remove team members | ✓ | ||
| Change team member roles | ✓ |
Teleprompter App: What Each Role Can Do
On the Post Draft screen in the Teleprompter app, permissions are enforced as follows:
- Admin and Editor: You see Platforms and can choose connected social accounts, then use Post Now or Schedule (as well as Save to My Stream).
- Viewer: You do not get Post Now or Schedule. The app shows: “Your role limits posting to My Stream. An Admin or Editor can publish or schedule it from there.” Use Save to My Stream to submit your video and caption for the team.
Everyone with team access can still use scripts, record with the teleprompter, manage takes, and open Post Draft to compose captions and hashtags — only the publishing actions above are restricted for Viewers.
Connected social accounts are managed on the web dashboard; if no platforms appear, an Admin must connect profiles there first.
Organization Roles (Separate from Team Roles)
If your organization uses multi-team management, there are also organization-level roles that control higher-level access. These are separate from your team role.
| Org Role | What It Controls |
|---|---|
| Owner | Manage billing and subscriptions, invite organization members, upload the organization avatar, and everything Managers can do. |
| Manager | Create new teams, edit organization details, and manage organization and team members. |
| None | No organization-level access. You can still access teams you are a member of through your team role. |
When an Org Owner or Manager creates a new team, they are automatically added as a team Admin on that team.
How to Change a Team Member’s Role
- Log in to the Social Cascade web app as a team Admin.
- Click your avatar in the top-right corner and select Account Settings.
- Select the team you want to manage.
- In the right pane, find the Members section.
- Find the team member whose role you want to change.
- Use the role dropdown next to their name to select Admin, Editor, or Viewer.
- The change takes effect immediately.
Note: You cannot change the role of organization Owners or Managers through the team member list. Their org-level role takes precedence.
Default Roles
- When you invite a new team member, the default role is Viewer. Change it during or after the invitation.
- The person who creates a team is automatically assigned the Admin role.
- Organization Owners and Managers are automatically added as Admin on every team they create.
Troubleshooting
| Issue | Cause | Fix |
|---|---|---|
| I don’t see Post Now or Schedule in the Teleprompter app | Your role is Viewer | Use Save to My Stream, or ask an Admin to upgrade your role to Editor or Admin. |
| I can’t create or schedule posts in the web app | Your role is Viewer | Ask an Admin to change your role to Editor or Admin. |
| I can’t connect social profiles | Only Admins can connect profiles | Ask a team Admin to connect the social profile, or have your role changed to Admin. |
| I can’t invite team members | Only Admins can manage members | Ask a team Admin to send the invitation. |
| No platforms to select | No accounts linked to the team | An Admin should connect social profiles in the web app under Account Settings > Social Profiles. |
| I can’t change someone’s role | You are not an Admin, or the person is an Org Owner/Manager | Only team Admins can change roles. Org Owner/Manager roles are managed at the organization level. |
| Wrong scripts or content after I post | Wrong team selected | Switch team from the header (web app) or My Scripts (Teleprompter) and try again. |
FAQ
Q: Is “Member” the same as “Viewer”?
A: Yes. The Teleprompter app sometimes uses “Member” to describe the Viewer role. The permissions are identical — Viewers/Members can view content but cannot publish or schedule.
Q: Can I have different roles on different teams?
A: Yes. Your role is set per team. You could be an Admin on one team and a Viewer on another within the same organization.
Q: Who can change roles?
A: Team Admins can change any team member’s role from the Members section in Account Settings. Organization Owners and Managers have their roles managed at the organization level.
Q: What is the difference between a team role and an organization role?
A: Team roles (Admin, Editor, Viewer) control what you can do within a specific team — creating posts, managing profiles, etc. Organization roles (Owner, Manager) control organization-wide actions like billing, creating new teams, and managing members across teams.
Q: What role should I give new team members?
A: It depends on what they need to do. Give Viewer to people who only need to see content and analytics. Give Editor to people who need to create and schedule posts. Give Admin only to people who need to manage the team, connect social accounts, or handle the inbox.