Customizing Your Editorial Disclaimer
Overview
The Editorial Disclaimer is a short block of text that Social Cascade adds to every post your team schedules. Social Cascade provides a default disclaimer, and you can replace it with your own wording, for example to add your phone number or meet a state requirement.
Before You Start
- You must be an Editor or Admin on the team to change the disclaimer.
- The disclaimer can be up to 290 characters. Shorter is better, because a long disclaimer can crowd out your caption.
- On Instagram, hashtags in the disclaimer count toward the hashtag limit. See How Instagram Hashtags Work in Social Cascade.
How to Customize Your Disclaimer
- Click your avatar (top right) and select Account Settings.
- In the team section on the right, scroll to Editorial Disclaimer.
- Edit the text in the box. The counter below it shows "N / 290 characters".
- Click Save. You'll see "Updated the clinic!" when the change is saved.
The new disclaimer is used for posts you schedule from now on. Posts that are already scheduled keep the disclaimer they were created with.
How to Revert to the Default Disclaimer
- In Editorial Disclaimer, click Revert to Default.
- Your disclaimer is reset straight away. You don't need to click Save. You'll see "Updated the clinic!".
While you use a custom disclaimer, changes Social Cascade makes to the default don't reach your posts. After you revert, your posts follow the default again.
Including Your Phone Number
The default disclaimer can include your phone number. Social Cascade fills it in from your team's phone number or, if that's empty, your organization's Contact Phone. If neither is set, the phone number is left out.
To set a phone number:
- Organization phone: in Account Settings, find the Organization Settings card and fill in Contact Phone. Team Admins, Organization Owners and Organization Managers can edit it.
- Team phone: if your Settings sidebar has Scripts, open it and set Phone number under Practice info.
If you write your own disclaimer, you can type your phone number directly into the text.
Reach Warnings in the Editor
As you type, the editor checks for two things that can lower your reach and shows a yellow warning above the text box. The warnings don't block saving.
| Warning | What it means | What to do |
|---|---|---|
| "Using more than 5 hashtags can negatively impact reach." | Your disclaimer has 6 or more hashtags. The disclaimer counts toward Instagram's hashtag limit. | Remove hashtags until you have 5 or fewer, or keep hashtags in the caption instead. |
| "Using external links can negatively impact reach. We recommend using comments or link-in-bio for external links." | Your disclaimer has a web address. Instagram and Facebook show posts that send people elsewhere to fewer people. | Remove the link and point readers to your Link in Bio, or add the link as a comment after the post is published. |
Troubleshooting
| Issue | Cause | Fix |
|---|---|---|
| Save is greyed out | The text hasn't changed since the last save, or you're a Viewer. | Edit the text first, or ask an Editor or Admin to make the change. |
| Revert to Default is greyed out | You're already using the default disclaimer. | No action needed. |
| "We couldn't save your changes." | The save didn't go through. | Reload the page and try again. If it keeps happening, contact support@socialcascade.co. |
| The phone number is missing from my disclaimer | Neither your team nor your organization has a phone number set. | Add one as described in Including Your Phone Number, or type the number into a custom disclaimer. |
A tag like {{phone}} is missing or garbled in a published post |
Your disclaimer contains a template tag that couldn't be filled. | Remove the tag, or type the phone number directly. |
| The disclaimer is missing from a post | Your team has no custom disclaimer and no default was available. | Save a disclaimer in Account Settings, or contact support. |
FAQ
Q: Where does the disclaimer appear in my post?
A: After your caption and any partner attribution, on its own line, before the hashtags.
Q: Can each social platform have a different disclaimer?
A: No. The same disclaimer is used on every platform. If one post needs different wording, edit that post's caption.
Q: Will my custom disclaimer change if Social Cascade updates the default?
A: No. Click Revert to Default if you want to follow the default again.
Q: Can I ignore the hashtag or link warnings and still save?
A: Yes. The warnings never block saving, but resolving them gives your posts the best reach.