Joining a Partner Network

Overview

Some health organizations, such as health plans, run a partner network on Social Cascade. When your practice joins, the partner can send health posts to your practice's Facebook and Instagram pages, up to two a month. Each post goes out in your practice's name.

You stay in control:

  • your team's Admins see every post before it publishes;
  • you can remove any post;
  • you can choose to approve each post first;
  • you can leave at any time.

If you already pay for Social Cascade, approval mode isn't available yet, and you leave by emailing support@socialcascade.co.

If you're new to Social Cascade, the partner sponsors your account, so it's free. If you already pay for Social Cascade, joining doesn't change your plan or billing.

Before You Start

  • Get your partner's signup link. It looks like https://app.socialcascade.co/join/partner-name. Your partner shares it, for example on its members-only website.
  • Have your practice details ready:
    • practice name and street address;
    • a contact name, email and phone number.
  • Have the login for your practice's Facebook Page and/or Instagram account. Instagram must be a Business or Creator account. See Connecting Facebook and Instagram for a Partner Network.
  • One location per account. If your practice has several locations, email support@socialcascade.co before you sign up, and we'll help you set up each one.

How to Join (New to Social Cascade)

  1. Open your partner's signup link and click Join [Partner]'s network. The page lists everything you'll be asked to agree to, so you can read it first.
  2. Sign in with Sign in with Google, or Sign in with Email and click the link we email you. Use an email address your practice checks regularly, because post previews go to it.
  3. Enter your first and last name, then click Next.
  4. Fill in Your practice:
    • Practice name: as patients know it. Posts use this name.
    • Address: start typing, then choose your street address from the list. Your partner uses it to send posts for your area. If it isn't listed, click Can't find your address? Enter it manually.
    • Contact name, Contact email and Phone number.
    • Specialty and Number of providers are optional, but they help your partner send posts that fit your practice.
  5. Click Next, then read the two agreements:
    • I agree (required) lets Social Cascade publish your partner's posts to the accounts you connect. Your partner never gets your passwords or access to your accounts, and can't read your messages or see your other content.
    • I agree (optional) also lets your partner see which accounts you've connected and how its posts did on your pages. It never sees your login details or any information about your patients. You can say no and still join.
  6. Click Join [Partner]'s network.
  7. Connect Facebook and/or Instagram. You can also click Skip for now and connect later from your dashboard. Posts can't reach your pages until you connect.

We'll email you a welcome message with a link back to your account.

How to Join (Already Using Social Cascade)

You must be an Admin of the practice's team.

  1. Sign in, then open https://app.socialcascade.co/swarm/link/partner-name. Use your partner's name from its signup link. If you start from the signup link instead, click Join [Partner]'s network, and you'll be brought to the same page.
  2. Under Which teams should join?, every team that can join is already checked. Uncheck any practice that shouldn't join.

The Which teams should join? list with four practices checked and one greyed out as Already a member 3. Check I agree, and optionally I agree (optional), then click Join [Partner]'s network.

Your partner's posts go to the Facebook and Instagram accounts you already have connected, and appear under Partner posts on your dashboard. If you have neither connected, see Connecting Facebook and Instagram for a Partner Network.

What Happens Next

  • When your partner schedules a post, it appears on your Partner posts page. About a day before it publishes, your team's Admins get a preview email. If it's scheduled more than three days ahead, they also get a heads-up email when it's scheduled.
  • Do nothing, and the post publishes between 7 AM and 9 PM your local time.
  • Click Remove this post in the email, and it won't publish.
  • See Managing Partner Posts, Stopping Sharing, or Leaving a Partner Network for your other options.

Troubleshooting

Issue Cause Fix
The signup link shows a "page not found" error The link is mistyped, or the network isn't accepting new practices Check the link with your partner, or email support@socialcascade.co
"Choose your address from the list…" The address was typed but not picked from the suggestions Pick it from the list, or click Can't find your address? Enter it manually.
"Choose your street address, not just the city or county." A city or county was picked instead of a street address Pick your full street address
"You already have a Social Cascade account" This email already belongs to a Social Cascade account Follow How to Join (Already Using Social Cascade) above
"This network isn't accepting new practices right now" The network is full or has paused new joins Contact your partner
"The terms changed while you were reading." The agreement was updated while you had it open Review the agreement and check the box again
No team to select on the joining page You're not an Admin on any team Ask an Admin on your team to join
The team shows Already a member That team is already in this network Nothing to do
The team shows Was a member before — contact support to rejoin That team left or was removed earlier Email support@socialcascade.co
The team shows Rejoining — approved by Social Cascade support Support has reopened the network for that team Leave it checked and join
The team shows Sponsored by another partner That team's account is sponsored by a different network Email support@socialcascade.co

FAQ

Q: Does this cost anything? A: Not for new practices: your partner sponsors the account. If you already pay for Social Cascade, joining doesn't change your plan or billing.

Q: Who sees the posts? A: Your followers see them as posts from your practice.

Q: Can my partner see our patients' information or our messages? A: No. Only Social Cascade publishes, and only your partner's posts. Your partner never gets your logins, your messages, or anything about your patients.

Q: How many posts will we get? A: Up to two a month from your partner.

Q: We have several locations. How do we join? A: Each account covers one location. Email support@socialcascade.co and we'll help you set up each one.

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