Managing Partner Posts, Stopping Sharing, or Leaving a Partner Network
Overview
If your practice is in a partner network, you control what happens on your pages. You can:
- remove any post before it publishes;
- choose to approve each post first;
- stop sharing details with your partner;
- leave the network at any time.
Only Admins on your practice's team can change these settings.
Already on a Social Cascade plan? You can remove posts from the preview email or the Partner posts page. Approval mode and Stop sharing aren't available to you yet. To leave a partner network, email support@socialcascade.co. We'll end the membership and confirm by email. Your plan and billing don't change.
Remove or Approve a Post
About a day before each post publishes, your team's Admins get a preview email showing the exact post and when it will publish. If a post is scheduled more than three days ahead, Admins also get a heads-up email when it's scheduled.
- To remove it, click Remove this post in the email, then Remove this post again on the page that opens. It won't publish.
- To approve it (approval mode only), click Approve this post in the email, then Approve this post again on the page that opens. If you don't approve it, it doesn't publish.
You can also do this from your dashboard:
- Click See upcoming partner posts (or See all next to Partner posts).
- On the Upcoming tab, click See full post to read a post. Then close it and click Remove (and confirm) or Approve on the post.
The Recent tab shows the last 30 days: what published, what you removed, and anything that was cancelled.
Change How Posts Are Published
Your dashboard's partner panel has a Posting setting:
- Publish automatically unless I remove a post (the default): posts you don't act on publish as previewed.
- Only publish posts I approve (approval mode): a post publishes only if an Admin approves it. If you approve it after its planned time, it publishes later that day or the next.
You can switch at any time. Previews still arrive either way.
Stop the Monthly Summary Emails
Turn off Monthly updates and check-ins in the partner panel, or click Unsubscribe in one of those emails. Post previews and membership notices still arrive, because they're how you control what publishes.
Stop Sharing Details With Your Partner
If you agreed to share details when you joined, your partner can see:
- which accounts you've connected;
- when you joined;
- how each of its posts did on your pages.
To turn this off:
- In the partner panel, under What [Partner] can see, click Stop sharing.
- Click Stop sharing again to confirm.
You stay in the network, and posts keep publishing. Your partner still sees your practice's name, city and state while you're a member. You can't turn sharing back on from your dashboard yet.
Stop All Posts Right Away
Disconnect both Facebook and Instagram: in Account Settings, click + next to Social Profiles to open the account-linking page, and unlink the accounts there (Admins only). If you disconnect only one, posts keep going to the other. Disconnecting doesn't cancel posts that are already scheduled: they won't publish while you're disconnected, but if you reconnect before a post's time, it can still publish (in approval mode, only if an Admin approves it). You stay in the network while you're disconnected; reconnect at any time to start receiving posts again.
Leave the Network
- In the partner panel, click Leave [Partner]'s network.
- Read the message and click Leave network.
When you leave:
- posts that haven't published are cancelled;
- posts that already published stay on your pages, and you can delete them there.
If your account is sponsored by the partner (you joined through its signup link and don't pay for Social Cascade):
- your account becomes read-only: you can sign in and see past posts, but you can't schedule or connect accounts;
- your Facebook and Instagram connections are removed at least 30 days after you leave;
- you can keep using Social Cascade by choosing a plan under Account Settings → Billing (your Organization Owner can do this).
To rejoin later, email support@socialcascade.co.
Troubleshooting
| Issue | Cause | Fix |
|---|---|---|
| "This link has expired or isn't valid." | The email link is too old, or the post already published or was cancelled | Open your dashboard and use See upcoming partner posts (or See all next to Partner posts) |
| The post says it was already published | You clicked Remove after it went out | Delete it on Facebook or Instagram directly. See Deleting Instagram Posts |
| Being removed, or "This post is still being removed…" | Removal is in progress because the post was already scheduled with Facebook or Instagram | Wait a few minutes and check Recent |
| "This page timed out — press Remove again." | The removal request took too long | Click Remove this post again |
| A post shows Waiting for an Admin on your team to approve | You're in approval mode and aren't an Admin | Ask an Admin on your team to approve it |
| I can't change the settings | Only Admins can | Ask an Admin on your team |
| We didn't get a preview email | Previews go only to the team's Admins | Check spam, and make sure the right people are Admins on your team |
FAQ
Q: If I remove a post, does my partner know? A: Your partner sees how many practices removed it, counted separately from delivery problems. It sees which practice removed it only if you agreed to share details when you joined.
Q: Will leaving delete posts that already went out? A: No. They're on your own pages, and you can delete them there.
Q: Can I rejoin after leaving? A: Yes. Email support@socialcascade.co.