Video Processing and Review
Overview
After you submit a post from the Social Cascade Teleprompter app, Social Cascade processes your video: it prepares the file for each platform and adds captions and your logo if you chose them. You can follow progress in the app and review the finished video.
Before You Start
- Stay online until the upload finishes. After that, processing runs on our servers and you can leave the app.
- Typical processing times, by video length:
| Video length | Usual processing time |
|---|---|
| Up to 1 minute | 3–6 minutes |
| 1–2 minutes | 4–8 minutes |
| Over 2 minutes | 5–10 minutes |
How to Follow Progress
- After you submit, the app opens Processing Video with a progress bar.
- If it's taking a while, tap Refresh, or tap Back to Scripts and check later.
- On My Scripts, the script shows Processing..., Ready for Review or Failed. Tap the badge to open the video.
- When a video is ready, a Video Ready for Review banner appears in the app. Tap View.
- On Review Video, play the finished video. Tap Save to Photos / Share to keep a copy, or Done to return to your scripts.
The app doesn't send push notifications. Check the banner and badges instead.
What Happens After Processing
| You chose | What happens |
|---|---|
| Post Now | The video is posted when processing completes. |
| Schedule | The video is posted at the time you scheduled. |
| Save to My Stream | The video is saved to My Stream for review. An Admin or Editor can schedule it from the web app at app.socialcascade.co. |
Posting the Same Take Again
To make another post from the same recording, for example with a different caption or platforms, open the take from Recordings and tap Create Post. If the take was posted before, the app asks Re-submit Take; tap Submit. This creates a new post. Any earlier post from that take stays as it was.
Platform Notes
Facebook Reels: Reels can be up to 90 seconds. Longer videos are posted as a regular Facebook video in the feed instead, so your content still goes out.
Troubleshooting
| Issue | Cause | Fix |
|---|---|---|
| "Video processing failed" with "Processing failed. Please try again or contact support." | A temporary processing problem | Tap Retry (or Try Again). If it fails again, contact support. |
| "Unable to process" | Processing failed again after a retry | Our team is notified automatically. Tap Contact Support if you need this video, or record a new take. |
| Still processing after 15 minutes | Long video or busy servers | Tap Refresh. Processing that runs longer than 30 minutes is marked failed, so you can try again. |
| "Video not found" | The video was removed | Tap Back to Scripts and create a new post if you need one. |
| Facebook Reel posted as a regular video | The video is longer than 90 seconds | Keep the video to 90 seconds or less if you want a Reel. |
FAQ
Q: Can I leave the app while my video processes?
A: Yes, once the upload finishes. Processing continues on our servers. When you come back, check the badge on My Scripts or the Video Ready for Review banner.