Troubleshooting YouTube Shorts
Overview
Use this article when a YouTube Short won't schedule or publish. Most problems come from the video's length or shape, timing, or the YouTube connection. These checks apply whether you publish from the Teleprompter app or schedule from the Calendar.
Quick Checks
- YouTube is connected under Social Profiles in Account Settings.
- The content has a vertical or square video of 3 minutes or less.
- The publish time is far enough ahead. Post Now from the Teleprompter app publishes about 20 minutes after the video finishes processing, so the video can upload to YouTube.
- Your YouTube connection is healthy. If you recently changed your Google password, reconnect YouTube. If the channel was disconnected after repeated errors, see Why Your Social Account Was Automatically Disconnected.
Common Errors
| What you see | What it means | What to do |
|---|---|---|
| YouTube isn't listed under Post on: | The content has no video for YouTube, or the video is longer than 3 minutes | Use a video of 3 minutes or less. |
| "YouTube Shorts requires video content" | No video was attached for YouTube | Add a video and schedule again. |
| "YouTube Shorts are limited to 3 minutes" | The video is longer than 3 minutes | Trim it to 3 minutes or less, or split it into several Shorts. |
| "A title is required for YouTube Shorts (max 100 characters)" | The title is missing or invalid | Give the content a clear name. The Short's title comes from it. |
| "Video is still being processed. This usually takes under a minute — try again shortly." | Social Cascade is still preparing the uploaded video | Wait a minute and try again. |
| "…the social network couldn't download your media…" | YouTube couldn't fetch the video file | Upload the video to Social Cascade again. If it still fails, convert it to MP4 first. |
| My video is wide (16:9) | YouTube treats only vertical or square video as a Short | Use a vertical (9:16) or square video. |
| Upload failed when the time was very soon | The video didn't finish uploading in time | Schedule at least 20 minutes ahead, or more for large videos. Reconnect YouTube if it keeps failing. |
| Post Now worked, but the Short isn't on YouTube yet | The Short publishes about 20 minutes after processing | Wait the full window before you try again. Check the post's status in the Calendar. |
Still Stuck?
Contact support with the approximate time of the failure, your team name, and any error message you saw.