Viewing YouTube Comments in Your Inbox
Overview
Once your YouTube channel is connected, comments on your recent YouTube videos appear in your team's Inbox with your Facebook, Instagram and TikTok comments. This includes videos you published through Social Cascade and videos you uploaded directly on YouTube. You can flag, reply to and delete YouTube comments from the Inbox.
Before You Start
- Your YouTube channel is connected. See Connecting Your YouTube Channel to Social Cascade.
- Anyone on the team can view comments. Only Admins can flag, reply to or delete them.
- Comments sync on a schedule, so new comments can take a while to appear.
How to View YouTube Comments
- Open Inbox from the left sidebar.
- Select the Comments tab.
- To see only YouTube, check Youtube under Platform in the Filter panel, then click Show Results. Leave every box unchecked to see all platforms.
- To open the video on YouTube, click the Youtube badge on the comment.
What You Can Do With YouTube Comments
| Action | Available for YouTube? | How |
|---|---|---|
| View comments and commenter names | Yes | Inbox > Comments |
| Flag sentiment or mark as spam | Yes (Admins) | Use the dropdown on the comment: No Flag, Positive Sentiment, Negative Sentiment, Neutral Sentiment or Spam/Ads Flag. |
| Reply | Yes (Admins) | Click Reply, write your reply (up to 1,000 characters), and click Send Reply. |
| Delete | Yes (Admins) | Click Delete and confirm. The comment is deleted on YouTube too. |
| Hide | No | Use YouTube Studio. |
How to Reply to a YouTube Comment
- On the comment, click Reply.
- Type your reply (up to 1,000 characters), or pick one of your saved replies.
- Click Send Reply. You'll see Reply sent, and your reply is posted on YouTube.
Your reply appears under the comment in the Inbox. If it doesn't show right away, it appears after the next comment sync. Don't send it again, or you'll post a duplicate on YouTube.
Troubleshooting
| Issue | Cause | Fix |
|---|---|---|
| I don't see YouTube comments | YouTube isn't connected, or the comments haven't synced yet | Check that YouTube is connected under Social Profiles in Account Settings. Comments sync on a schedule, so check back later. |
| Reply and Delete are turned off | Only Admins can reply to or delete comments | Ask an Admin on your team. |
| A comment shows Manual Delete instead of Reply and Delete | YouTube didn't delete the comment when you tried | Delete it in YouTube Studio. Manual Delete removes it from the Inbox only. |
| My reply doesn't appear under the comment | It's waiting for the next comment sync | Wait, then refresh. Check YouTube before you reply again. |
| I deleted a comment in YouTube Studio but still see it | The Inbox updates on a schedule | Wait, then refresh the page. |
FAQ
Q: Do comments on videos I uploaded directly to YouTube show up?
A: Yes. Social Cascade brings in your recent YouTube videos, including ones you uploaded directly, and syncs their comments.
Q: Can I hide a YouTube comment?
A: Not from Social Cascade. Hide or hold comments in YouTube Studio.