Troubleshooting Personal Account Changes and Permissions

Overview

Your Facebook Page and Instagram account connect to Social Cascade through the personal profile of the person who connected them. Changes to that personal profile can break the connection. This article explains what causes it and how to fix it.

What Breaks the Connection

  • A password change on the personal Facebook or Instagram account that connected the profile.
  • Removed permissions. Someone removed the app from the profile's settings, or turned off a permission.
  • A security check. Facebook or Instagram flagged unusual activity and removed app access.
  • Lost Page access. The person who connected the Page no longer has full control of it.

What You'll See

  • Posts to Facebook or Instagram fail to publish and show as Failed.
  • The profile shows as disconnected in Account Settings, in the Social Profiles section.
  • Analytics for that profile stop updating.

How to Fix It

  1. In Social Cascade, click your avatar and choose Account Settings. Only team Admins can reconnect.
  2. In the Social Profiles section, click + (Add Social Profile) and choose the platform.
  3. Sign in with a personal profile that has full control of the Page (or the Instagram account).
  4. When Facebook lists your Pages, select every Page you want to use. If a Page is missing, use the option to edit your choices in the Facebook dialog and select it.
  5. Accept every permission. Turning any off can make posts fail later.
  6. Reschedule any posts that failed while the profile was disconnected.

For more detail, see Reconnecting or Relinking Your Unlinked Facebook, Instagram, TikTok, or YouTube Account.

If Reconnecting Doesn't Work: Remove the App and Start Again

If permissions are stuck, remove the connection from your personal profile, then reconnect in Social Cascade.

Removing the app disconnects every Page and Instagram account that was connected through your Facebook profile, not just the one with the problem. Before you remove it, note which profiles in Account Settings → Social Profiles use this Facebook login, then reconnect each one afterwards.

On Facebook:

  1. Open your personal profile's Settings & privacy → Settings.
  2. Find Business integrations. 3. Find the app Social Cascade uses to connect. It may not be named "Social Cascade"; if you're not sure which one it is, contact support. 4. Click Remove. Don't tick the option to delete posts, photos and videos, unless you want them gone from Facebook.

On Instagram:

  1. Open Settings, then Website permissions → Apps and websites. 2. Remove the app Social Cascade uses to connect.

Then reconnect in Social Cascade using the steps under How to Fix It above.

Facebook Help: Remove apps and games you've added.

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