Reconnecting or Relinking Your Unlinked Facebook or Instagram Account

If your Facebook or Instagram account has become unlinked from Social Cascade, it's typically due to a security event or a change in permissions on the social media platform. This guide will walk you through the steps to re-authorize the connection and get your account back online.

Why Accounts Become Unlinked

There are several reasons why a social profile might become unlinked:

• Password Changes: If you've recently changed your Facebook or Instagram password, you'll need to re-authorize the connection.
• Permissions Updates: Facebook and Instagram periodically update their security settings, which can sometimes require you to re-approve permissions for connected apps like Social Cascade.
• Security Events: If Facebook detects any unusual activity on your account, they may automatically unlink connected apps as a security precaution.

How to Reconnect Your Account

To reconnect your Facebook or Instagram account, you'll need to re-authorize it in your Social Cascade settings.

1. Navigate to Your Profiles:

• Log in to your Social Cascade account.
• Click on the Settings menu and select Profiles.

2. Add a New Profile:

• On the Profiles page, click the + Add Profile button.
• Select the social network you want to reconnect (Facebook or Instagram).

3. Grant Permissions:

• You'll be redirected to Facebook to approve the connection. It's crucial that you grant all requested permissions. If you don't approve all permissions, posting and analytics may not work correctly.
• Once you've granted permissions, you'll be redirected back to Social Cascade.

4. Select Your Page or Profile:

• You'll see a list of the Facebook Pages or Instagram Business profiles associated with your account. Select the one you want to reconnect and click Add.
• Your profile will now appear in your list of connected accounts and you can resume scheduling posts.

Troubleshooting

If you're still having trouble, here are a few things to try:

• Admin Access: Make sure you're an Admin of the Facebook Page or Instagram Business account you're trying to connect.
• Refresh the Page: A simple refresh of the page can sometimes resolve the issue.
• Clear Your Cache: Clear your browser's cache and cookies, or try connecting in a private or incognito window.
• Re-Add the Profile: If your profile is still showing as connected in Social Cascade, but it's not working, you may need to remove it and then add it back again.

If you've tried all of these steps and are still having trouble, please contact our support team for assistance at support@socialcascade.co