Troubleshooting TikTok Connections and Posts
Overview
Use this article when your TikTok account won't connect or stay connected, or when a TikTok post doesn't publish. Connecting and reconnecting TikTok is done by an Admin on your team.
Connection Issues
My TikTok Account Doesn't Appear After Connecting
- Check the account: Make sure you signed in to the TikTok account you want to connect. Social Cascade connects to Business or Creator accounts (Business recommended). See Setting Up a TikTok Business Account.
- Refresh your profiles: Under Social Profiles in Account Settings, click Refresh next to "Missing social profiles?".
- Try a private browser window: Connect again in a private or incognito window.
- Authorize again: In TikTok, remove Social Cascade from your authorized apps. Then connect again and approve all permissions.
My TikTok Account Was Disconnected
TikTok can disconnect Social Cascade when:
- You changed your TikTok password.
- TikTok removed access after a security event.
- The connection expired.
To reconnect, go to Account Settings, click the + icon next to Social Profiles, and choose TikTok on the connection page. See Why Your Social Account Was Automatically Disconnected.
Publishing Issues
TikTok Isn't Listed When I Schedule
TikTok takes video posts only. If the content has no video, TikTok doesn't appear under Post on:. Use content that has an MP4 or WebM video.
My Post Still Says Scheduled After Its Time
After the publish time, a post stays Scheduled while TikTok processes the video. It changes to Posted on its own when TikTok confirms the video is live.
- Check TikTok first. If the video is live, the status will catch up.
- Don't post it again right away. That can create a duplicate.
- If the video isn't on TikTok after several hours, contact support before you re-post.
My TikTok Post Failed
| Issue | Cause | Fix |
|---|---|---|
| Video too long | TikTok accepts videos up to 10 minutes | Trim the video and schedule it again. |
| Text too long | The full post (caption, context, disclaimer, attribution and hashtags) is over 2,200 characters | Shorten it. Social Cascade shows how many characters you're over. |
| Unsupported format | Social Cascade accepts MP4 and WebM | Convert the video to MP4 and upload it again. |
| Connection expired | TikTok access was revoked or expired | Reconnect TikTok (see above). |
| "TikTok rejected this upload as a spam risk…" | TikTok flagged the upload | Post it directly in the TikTok app, or change the video or caption and schedule it again. |
| "…the social network couldn't download your media…" | TikTok couldn't fetch the video file | Upload the video to Social Cascade again. If it still fails, convert it to MP4 first. |
| Community Guidelines | TikTok rejected the content | Review TikTok's Community Guidelines. |
TikTok Isn't in My Post Frequency Grid
This is expected. TikTok isn't part of auto-scheduling, so it doesn't appear in the Post Frequency grid. Schedule TikTok posts yourself from the Teleprompter app or the Calendar.
Still Need Help?
Contact support and include:
- What happened and when it started.
- A screenshot of any error message.
- The steps you've already tried.